Privacy Policy

ASAYA Media is a creative, software, and AI consultancy. This policy covers this website, our project intake tools, and our online shop. It is written by us and describes our own practices — it is not an independent certification or audit.

If you have a question about anything here, contact legal@asayamedia.com.

Information you give us: your name, email address, company, budget and timeline indications, and anything you write in a project brief or contact message.

Assessment answers: if you use our recommendation tool, we store the answers you select so we can prepare a relevant response.

Account information: if you create an account, we store your email address and, optionally, your name.

Purchase information: for each order we store the item purchased, the amount, the payment status, and an identifier issued by our payment provider. We never see or store your full card number.

Technical information: standard server logs and error reports generated when you use the site.

To respond to enquiries and prepare proposals.

To take payment, deliver what you bought, and provide receipts and download access.

To operate accounts, including purchase history and retainer billing.

To keep the service secure, diagnose faults, and improve what we build.

We do not sell your personal information, and we do not use project brief content to train third-party AI models.

Hosting and database: our application platform and its managed database and authentication services.

Payments: Stripe, which handles card processing, tax calculation, receipts, and — where applicable — refund and dispute handling. Stripe's own privacy terms apply to that processing.

Email: our transactional email provider, for receipts and replies.

Each of these processes data on our instruction and only for the purposes described above.

Enquiry and assessment records: up to 24 months from last contact, unless you ask us to delete them sooner.

Order and billing records: retained for as long as tax and accounting law requires, typically seven years.

Account records: kept while your account is open, and deleted on request.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Where deletion would conflict with a legal record-keeping duty — invoices, for example — we will tell you and keep only what is required.

Send any request to legal@asayamedia.com. We aim to respond within 30 days.

Access to customer data is restricted to team members who need it. Data is stored with row-level access rules so accounts can only read their own records. Downloadable products are served through short-lived signed links tied to a completed order.

No system is perfect. If a breach affects your personal information we will tell you and describe what happened and what we are doing about it.