Privacy policy

This Privacy Policy explains how ASAYA Media & Design LLC (“ASAYA”, “we”, “us”, or “our”) collects, uses, stores, and shares information about you when you use our websites, apps, and related services (the “Service”).

By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use the Service.

1. Who We Are
Company: ASAYA Media & Design LLC
Address: 11198 Philpott Road, Virginia, USA
Country of Jurisdiction: United States of America, under the laws of the Commonwealth of Virginia
Email: [email protected]

2. Definitions
For clarity, certain terms used in this Policy have specific meanings:

Digital Interaction Terms
Cookies – Small text files stored on your device to remember your preferences and activity.
Device – Any electronic device used to access the Service, such as a computer, smartphone, or tablet.
Service – All websites, web applications, and interactive media operated by ASAYA, including those accessible at http://asayamedia.com.
Third-party Social Media Service – External platforms like Google, Facebook, or LinkedIn that can be used to sign in or connect to our Service.
Usage Data – Information automatically collected when you interact with the Service, such as pages visited, time spent, and technical details about your device.
Legal and Organizational Terms
Account – A unique profile created to access certain features of the Service.
Affiliate – Any entity that controls, is controlled by, or is under common control with ASAYA.
Company – ASAYA Media & Design LLC.
Personal Data – Any information that identifies or can reasonably be linked to an individual.
Service Provider – A third-party company that processes data on our behalf (for example, hosting providers, analytics services, payment processors).
You – Any individual or entity using the Service, whether on your own behalf or as a representative of an organization.

3. Information We Collect
We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.

3.1 Personal Data You Provide
This may include:

Full name
Email address and phone number
Billing, mailing, or business address
Information you include in forms, messages, or project briefs
Optional biographical or demographic information you voluntarily share
3.2 Usage Data (Collected Automatically)
When you use the Service, we automatically collect certain data, such as:

IP address and approximate location (IP-based geolocation)
Browser type, version, and settings
Operating system and device type
Pages visited and time spent on each page
Referrer URLs and exit pages
Clicks, scrolls, and other interaction metrics (for example, via heatmaps or analytics tools)
Error logs and performance data
3.3 Mobile-Specific Data
If you access the Service from a mobile device, we may additionally collect:

Device identifiers (for example, IMEI or UUID)
Mobile operating system and version
Network type (for example, Wi-Fi or cellular)
App usage statistics
Location Data:
We may collect GPS or precise location data only if you explicitly grant permission through your device or app settings. We do not collect precise location in the background without consent.

3.4 Data From Third-party Services
If you connect through or interact with a Third-party Social Media Service or other integration, we may receive:

Public profile information
Email associated with that profile
Limited behavior or interaction data provided by that platform in accordance with their own policies
You can control what is shared through your settings on those third-party platforms.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to understand how the Service is used and to improve user experience.

4.1 Types of Cookies
Strictly Necessary Cookies
Required for basic operation, such as logging in, maintaining sessions, and preventing fraud.
Functional Cookies
Store preferences like language, region, or saved settings.
Performance Cookies
Collect anonymized statistics to help us measure and improve performance, diagnose issues, and optimize speed.
Targeting and Advertising Cookies
Used to deliver or measure ads, track campaign effectiveness, and understand user interests.
We may also use tracking pixels or similar tags in pages or emails to understand engagement.

4.2 Third-party Analytics
We may use third-party analytics tools (for example, Google Analytics, Meta/Facebook Pixel) to collect aggregated Usage Data and generate reports. These providers may set their own cookies and are subject to their own privacy policies.

4.3 Managing Cookies
You can manage or disable cookies in your browser settings. Some features of the Service may not function properly if cookies are disabled.

5. How and Why We Use Your Data
We process Personal Data under several legal bases, including contractual necessity, legitimate interest, consent, and legal obligations.

5.1 Primary Purposes
We may use your data to:

Provide, operate, and maintain the Service
Process inquiries, orders, payments, and project-related communications
Respond to questions, support requests, and disputes
Customize content and user experience
Monitor performance, troubleshoot issues, and improve features
Conduct analytics, research, and market analysis
Detect, prevent, and respond to fraud, abuse, or security incidents
Comply with legal, tax, and regulatory requirements
5.2 Legal Bases
Depending on your location and the context, processing may be based on:

Contractual Necessity – For example, when we process your data to fulfill a service you requested.
Legitimate Interest – For example, to improve the Service, prevent fraud, or secure our systems, provided these interests do not override your rights.
Consent – For example, newsletter subscriptions or certain marketing activities. You can withdraw consent at any time where applicable.
Legal Compliance – For example, when we retain records for tax or regulatory purposes.
We may also use aggregated or anonymized data for statistical, research, or benchmarking purposes. This type of data cannot reasonably be used to identify you.

6. How We Share Your Information
We do not sell your Personal Data. We may share data in the following situations:

6.1 Service Providers
We may share data with trusted third parties who perform services on our behalf, such as:

Hosting and cloud infrastructure
Payment processors and invoicing tools
Customer relationship management (CRM) systems
Analytics and performance monitoring
Email and communication tools
These providers are contractually required to use your data only as needed to perform their services for us and to follow appropriate security practices.

6.2 Affiliates
We may share data with our Affiliates that are subject to this Policy or comparable privacy commitments.

6.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your data may be transferred as part of that process. We will take reasonable steps to ensure the recipient respects this Privacy Policy or a substantially similar one.

6.4 Legal and Regulatory Requirements
We may disclose data if required to:

Comply with applicable law, regulation, or legal process
Respond to valid requests by public authorities, courts, or law enforcement
Protect our rights, property, or safety, or that of our users or the public
Enforce our Terms of Service or other agreements
6.5 Public or Shared Content
If you choose to post or share content publicly through our Service (for example, comments, testimonials, portfolio collaborations), that content may be visible to others and associated with your name or profile.

7. Data Retention
We retain data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Examples include:

Transactional records and invoices – Kept for the period required by tax and accounting laws.
Account-related information – Retained while your Account is active. If an account is inactive for an extended period, we may delete or anonymize it.
Usage logs and analytics data – Retained for operational and analytical purposes, then deleted or anonymized when no longer needed.
We regularly review our retention practices to comply with data minimization principles.

8. International Data Transfers
Because we work with global technologies and third-party providers, your data may be transferred to and processed in countries other than your own.

When we transfer data across borders, we take steps to ensure appropriate protection, which may include:

Standard contractual clauses or similar contractual protections
Encryption in transit
Requiring our partners to meet comparable data protection standards
By using the Service, you acknowledge that your data may be processed in the United States and other jurisdictions that may have different data protection laws than your country.

9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

Right of Access – Request a copy of the data we hold about you.
Right to Rectification – Request that we correct inaccurate or incomplete data.
Right to Erasure – Request deletion of your data, subject to legal or operational requirements.
Right to Restriction – Request that we limit processing under certain conditions.
Right to Data Portability – Request certain data in a structured, commonly used, machine-readable format.
Right to Object – Object to processing based on legitimate interest or direct marketing, where applicable.
9.1 How to Submit a Request
You can make a request by contacting us at [email protected] or through authenticated channels (for example, via your account, if available).

We may ask you to verify your identity before fulfilling your request.

We aim to respond within 30 calendar days, unless an extension is permitted by law. If you believe your request has not been handled properly, you may:

Contact us again and request escalation, or
File a complaint with your local data protection or supervisory authority, where applicable.
We will review escalations and respond within 10 business days where possible.

10. Regulatory Disclosures and Exceptional Circumstances
We may disclose personal data if we determine, in good faith, that such disclosure is reasonably necessary to:

Comply with a legal obligation, court order, or governmental request
Protect the vital interests of a person or public safety
Prevent or investigate potential wrongdoing related to the Service
Protect our rights, property, or operations from harm or legal claims
Each disclosure is evaluated for necessity and proportionality.

11. Data Security
We use a combination of technical and organizational measures to protect your data, including:

SSL/TLS encryption for data in transit
Access controls and authentication safeguards
Monitoring, logging, and audit trails
Periodic security assessments and testing
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security. By using the Service, you acknowledge this inherent risk.

12. Children’s Privacy
The Service is not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children under 13.

If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete that data as soon as reasonably possible.

13. Third-party Websites and Links
The Service may contain links to external websites or services that are not operated by ASAYA.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any linked sites or services you visit.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.

The “Effective Date” at the top indicates when the latest version took effect.
Material changes may be communicated via email, account notifications, or a notice on our website.
Your continued use of the Service after any update constitutes acceptance of the revised Policy.

15. Contact Us
For questions, requests, or concerns related to privacy, you can contact us at:

Email: [email protected]
Web Form: https://asayamedia.com/contact-us

If you’d like, next step could be a super short “Privacy Snapshot” version you can put in a sidebar or on forms that links back to this full policy.